Why your business should have a self-service payment kiosk

Did you know that eTap operates over 4,000 active kiosks throughout the Philippines with plans to add 2,000 more every year?
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The company’s rapid expansion reflects the reality that Filipinos are relying more on self-service payment kiosks for topping up e-wallets, paying bills, and other essential transactions.
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However, it isn’t just the users themselves that stand to benefit. In fact, there are many reasons why businesses should also have self-service payment kiosks.
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Increased foot traffic and sales opportunities
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Bills payments are one of those tasks that people will routinely have to deal with no matter what. Bills for utilities, internet, and more will arrive each month without fail, immediately creating demand for a quick and easy way to pay for them.

Self-service payment kiosks can attract users who may not be customers at first, but can be eventually enticed into spending time and money in a store. For example, stores can plan promotions and campaigns around bill due dates (such as the end of the month) to upsell to kiosk users while in the store.
 

Reduced labor costs and improved efficiency
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Since kiosks are self-service, businesses don’t need additional staff to process payments. The kiosks are easy to use, following an intuitive process that only involves inputting account details and feeding cash to the machine.
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Additionally, faster transactions reduce lines at the cashier, allowing in-store staff to focus on upselling, customer service, and other revenue-generating activities.
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Low maintenance and high reliability‍

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Unlike traditional payment counters, self-service kiosks require minimal upkeep. They are designed for high transaction volumes and high uptime in well-maintained systems. In eTap’s case, the company’s customer service team includes roaming technicians who are dispatched to swiftly resolve any machine issues, ensuring minimal downtime and uninterrupted service for both businesses and customers.
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The bottom line
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With the Bangko Sentral ng Pilipinas reporting that 52.8% of retail transactions in the Philippines now digital, businesses that integrate self-service kiosks can tap into a high-demand, recurring revenue stream while enhancing customer convenience.
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Beyond customer benefits, self-service kiosks offer businesses a competitive edge in multiple ways. Self-service payment kiosks are a cost-efficient, revenue-generating solution for businesses looking to increase customer traffic, streamline operations, and unlock new service offerings. With the right kiosk provider, businesses can enhance customer convenience while boosting profitability—making it a smart investment in the future of retail and financial services.
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What does your business look for in a self-service payment kiosk provider? Comment on the eTap Solutions LinkedIn page or get in touch with the company via the LinkedIn page or contact Joe at joe@etapinc.com! 


Article by Pancho Dizon

Thumbnail by Brennan Cahilig (Graphic Designer)

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