- We highly emphasize throughout the process to always check and ensure the accuracy of details because it might be hard to undo the transaction. In case this happens, please contact our support.

The person hasn’t received the money yet.

- There might be a bit of bug or delay depending on the biller or service provider, but if the transaction is expected to be real-time, please contact our support.

I did not receive an OTP.

- This might be a signal issue especially if the location is far-flung. In case this happens, please contact our support.

The biller is deactivated.

- There might be maintenance ongoing or some problems encountered that the team or the service provider is currently fixing. We apologise for this and in case this persists in the branch of choice, please contact and report to our support.

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I paid extra money and I need my change.

- Since we do not dispense change, this goes to your MySukli account that you can use for your next transaction or claim through your GCash account. Please contact our support so we can guide you step by step.

Need more help?

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